We want you to be completely happy with every piece of gear you purchase at Pettet Endurance Project. So, if for any reason you want to return or exchange an item, please contact us at hello@PettetEndurance.com. We will send you (via email) a return label that can be used to ship your item back to our warehouse, free of charge for domestic orders.
Shipping costs for international returns will be the responsibility of the shipper, but we will do our best to reduce costs as much as possible.
Returns are accepted within 90 days of the original purchase date. Your refund will be processed based on the paid retail price of an item, less any applied coupons or discounts.
We offer free shipping for all orders to the United States. If the item you ordered is in stock, we will ship it to you within 3 business days, and will do our best to get ship it sooner whenever possible. Items will be shipped by either USPS Priority Mail or Fedex. When your order is shipped, we will provide a USPS or Fedex tracking code with your shipping confirmation email.
Orders shipped via USPS Priority Mail generally take 2-3 business days to arrive once shipped.
We ship Internationally to Canada as a standard process on our website for a flat fee of $10 via USPS First Class Mail International. First Class Mail can take upwards of 2 weeks to deliver. As an option, you have the ability to upgrade shipping to USPS Priority Mail international for a flat rate of $20, which takes an average 6-10 days.
We can make special arrangements to ship elsewhere by request. If you are interested in shipping an order internationally, we will do our best to accommodate your request. Contact us at hello@PettetEndurance.com.
Any and all taxes, duties and customs charges for international orders are the responsibility of the recipient. We do not take responsibility for the timing and delivery of international orders once they leave our warehouse, but if something goes wrong we promise not to leave you hangin’.
If you have questions about our shipping policy or returns policy, you can contact a real live human at hello@PettetEndurance.com.